Shipping Policy
Thank you for visiting and shopping with us. Following are the terms and conditions that constitute our Shipping Policy.
Domestic and International Shipping Policy
Shipment processing time
- All orders are processed within 2-3 Business days which is counted only after Payment Credit and Mockup(s) Approval from Customer and is Quantity Dependant. Orders are not shipped or Delivered on Weekends or Holidays / Public Holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
- If there will be a significant delay in shipment of your order, we will contact you via E-Mail or Telephone.
- If in case the product is returned to us as undelivered by the Shipping company, actual shipping cost will be deducted from your refund with a 50% Restocking Fee of your total order amount deducted along with Actual Shipping Charges from your Refund (Please Refer Return and Refund Policy).
- Dispatch time as mentioned above is calculated from the Time of Your Payment Credit and Mockup(s) Approval only.
- Delivery Time after Dispatch for Domestic Shipments can range from 1-2 Business Day(s) or 3-4 Business Days(s) or More (Depending on your Shipping address location).
- For International Shipments delivery time can range from 5-6 Business Days post Order Dispatch.
- Kindly Note: Any delay caused by Courier Services, Natural Calamities, Acts of God, Transit Issues, Weather Conditions, or any unforeseen circumstances beyond our control shall not be our responsibility. Delivery timelines are only estimated and may vary depending on operational conditions.
*Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation WhatsApp Message once your THECARD Order has Shipped containing the Package Tracking #. The Tracking Number will be active within 24 hours.
Customs, Duties and Taxes
Tensai Computers Private Limited / THECARD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).
Damages
- Tensai Computers Private Limited / THECARD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
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