THECARD (“us”, “we”, or “our”) operates https://thecard.co.in/ (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

 

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

 

Log Data

• • Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

• • This Log Data may include information such as the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information related to you.

 

Cookies

• • Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

• • Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

Security

• • The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

• • While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Changes to This Privacy Policy

• • This Privacy Policy is effective as of 19-October-2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

• • We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.

• • Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

 

User Information

While using our Website or availing any Service from Us, we may collect certain Data and Information from you. The type of Personal Information we collect from you includes, without limitation, the following:

• • Your full name.

• • Email address.

• • Phone number.

• • Details for your server account.

• • Any additional information relating to you that you provide to us directly through our Website or online presence or through other Websites or accounts from which you permit us to collect information.

• • Information you provide to us through customer surveys that we do or hire 3^rd party to do for us.

• • Billing and payment method information, including the information collected through Razorpay i.e our online payment processor that is used to process payments on the Website. Any other personal information that may be required in order to facilitate your dealings with us.

(collectively, “Personal Information”).

From time to time, we may also ask you to provide, without limitation, the following optional information:

• • Details of your social media profiles (such as LinkedIn, Instagram, Facebook, YouTube, Twitter).

• • Company you work, including its address, website and phone number.

• • Job classification.

• • Office phone number.

(“Optional Information”)

The provision by you of the Optional Information mentioned above is completely optional. If you do share Optional Information with us, in doing so you consent to us collecting and handling that information in accordance with this Privacy Policy. Sharing of such Optional Information can be via registration, email, surveys, use of the Website, or any other means.

Recording of Online Demo Sessions

1. Purpose and Scope of Recording

Online demo sessions conducted via the Convio Meetings Platform hosted by Tensai Computers, the parent company of THECARD may be recorded for the sole purposes of internal training and quality assurance, and will be stored securely on our platform.

2. Legal Basis and Consent

Under the Digital Personal Data Protection (DPDP) Act, 2023, processing of personal data for a specific purpose is permissible only with valid consent, unless it qualifies as a “legitimate use.” Recording sessions for training and quality control falls under this requirement hence, explicit, informed consent must be obtained from participants.

3. Advance Notice and Opt-Out

We will inform participants in advance that sessions are being recorded. If you do not consent to recording, please notify the Organiser before the session begins, and the recording feature will be turned off for you.

4. Consent Withdrawal

Participants have the right to withdraw consent at any time. The withdrawal process will be as easy as providing consent initially, in accordance with the DPDP Act. Withdrawal will apply moving forward and will not retroactively erase prior recordings made before withdrawal.

5. Storage, Access and Security

Recorded sessions are securely stored within our platform. Access is restricted to authorised personnel only, and we implement suitable technical and organisational safeguards to prevent unauthorised access, disclosure, alteration, or loss of recorded content.

6. Data Retention and Erasure

Recordings will only be retained for as long as necessary to fulfill the stated internal training and quality assurance purposes. Once these purposes are fulfilled or if consent is withdrawn and no longer required, recordings will be securely deleted, unless retention is mandated by applicable law.

Usage of Information

We use, process and disclose your Personal Information or Optional Information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):

• • Providing our Website to you.

• • The provision of our services and products, which includes uploading your Personal Information and Optional Information to your THECARD Products.

• • Administering, protecting, improving or optimising our Website, products and services (including performing data analytics, conducting research and for advertising and marketing purposes).

• • Billing you via Razorpay (our payment processor) for purchasing of our products.

• • Informing you about our Website, products, services, surveys, or other promotional activities or events sponsored or managed by us, or our business partners.

• • To send you information about products and services we believe are suited to you and your interests or to invite you to attend special events arranged by us.

• • Administering your server account incase of modifications / alterations / updations / customer service request to the information associated with it and or creating a new card(s) / profile(s).

• • Responding to any inquiries or comments that you submit to us.

• • Verifying your identity.

• • Any other purpose you have consented to.

• • Any use which is required or authorised by a relevant Privacy Law.

• • Comply with the law or to protect our company, respond to a court order. 

• • We may also share it if a government agency or investigatory body requests it Or when we are investigating potential fraud.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us.